Description

The Mobile Integrated Health (MIH) Specialist will manage patient cases by addressing non-emergent medical and social determinants that warrant intervention to include personal, health, social, and economic needs. Work is conducted by engaging at-risk community members after examination of call data or upon receiving stakeholder referrals. The MIH Specialist must have a pleasant, compassionate demeanor and ability to build a rapport with community members to encourage compliance in areas of need. Work is performed under regular supervision by the Mobile Integrated Health Program Manager. To do this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain a satisfactory performance. Reasonable accommodation may be made to enable an individual with disabilities to perform essential functions. 

Duties and Responsibilities
 

• Follows a weekly program schedule to screen referrals, interview clients, verify data, and assist clients with planning for various services
• Interviews clients to assess the nature and extent of needs and explains multiple social programs available
• Formulates plans to determine and pursue necessary action to meet client needs, counsel clients, and provide or assist with obtaining access to necessary resources. Seeks advisement from the MIH Program Manager when needed.
• Maintains client records, prepares written requests for services, reports findings and actions
• Educates and assists clients with Medicaid and health insurance navigation
• Addresses barriers to healthcare access including transportation, insurance coverage, financial status, etc.
• Interacts/coordinates with other agencies, organizations, or family/community members to provide services for client and family/prior custodians; makes referrals for other social services
• Coordinates services with agencies such as hospitals, behavioral health and assisted living facilities, and other community partners
• Coordinates emergency services/crisis intervention for clients
• Conducts basic and advanced medical assessments as conditions warrant
• Coordinates access to emergency medical services and serves as an on-site liaison with responding providers as needed
• Provides public education and supplies information about the program and/or community resources and facilities to neighborhood residents
• Works independently in and out of the office in the neighborhood setting while maintaining regular communication with supervisors with regards to preparing, developing, and executing service plans
• Identifies problems, counsels families to address specific needs and/or issues with keeping adults and children safe in their own homes, and connects them to community resources.
• Assists with acquisition and general maintenance of durable medical equipment and assistive devices as needed
• Performs routine office tasks such as dictating case notes, data entry, typing correspondence or forms, filing, photocopying, etc.
• Operates the MIH vehicle in compliance with all applicable department policies and state laws
• Participates in continuing education programs by individual study of technical material and attendance at scheduled classes to maintain appropriate certifications
• Assists with data collection, analysis, and development of data presentation elements
• Performs special projects as assigned
• Contributes to a positive work environment

Requirements

• Any combination of education and experience equivalent to a high school diploma or General Education Degree (GED) is required
• At least two years as an EMT in a 9-1-1 service delivery model and experience with a Mobile Integrated Health program is desirable
• Current certification as a Virginia Office of EMS (OEMS) Emergency Medical Technician (EMT) is desired. If not certified, successful certification as an EMT is required within the first year of employment
• Ability to establish and maintain cooperative relationships with program participants, fellow employees, volunteers, community members, healthcare providers, and other key stakeholders.
• Ability to keep records and prepare reports.
• Ability to learn and maintain knowledge of departmental rules and regulations and local geography.
• Ability to perform emergency medical services as required.
• Thorough knowledge of use and maintenance of emergency medical services equipment.
• Ability to stay alert for potential problems.
• Ability to understand and follow instructions.
• Ability to utilize data processing equipment for the preparation of reports.
• Mechanical aptitude.
• Physical endurance and agility.
• Safe driving skills.
• Proficiency in multiple languages is a plus